Refund & Cancellation Policy

Every website we deliver is designed and built to your specifications, and we reserve time for it the moment you pay. This policy explains when a payment becomes final and the limited cases in which we refund it. It forms part of our Terms of Service.

1. When Your Order Is Confirmed

Your order is confirmed when your payment is completed. If you start an order but do not complete payment, nothing is charged, no contract is formed, and the order is cancelled after 7 days.

2. One-Time Packages

This covers Website in 24 Hours, Website, and Brand Manual + Website.

• Payments are final. Once you have paid, your payment is non-refundable, because we reserve production time for your project and the work is made to your specifications.
• Revision rounds, delivery timelines, and scope are defined in our Terms of Service. Requesting changes within the included revision rounds is how we resolve any concerns about the delivered work — not a refund.
• You accept this before you pay. At checkout you must expressly confirm, by ticking a box, that your payment is non-refundable except as set out in this policy. You cannot pay without doing so, and we keep a record of that confirmation (date, time, and the version of these terms).
• Unused revision rounds, and projects closed because content was not provided in time (see the Terms), are not refunded.

3. Hosting & Domain

• Hosting & Domain, whether added to a package or included with Website in 24 Hours, runs for a fixed 12-month term.
• When purchased as an add-on, it is paid upfront for the full 12 months ($108) and cannot be cancelled or refunded during that term, including if you stop using the website, move it elsewhere, or close your business.
• The term does not renew automatically. Before it ends, we contact you. It continues only if you tell us in writing that you want it to; if you do not, it ends with the paid term. If you continue, it is billed at $9/month and you can stop it at any time by emailing us, with effect from the end of the month already paid. Months already paid are not refunded.

4. Build + Management

Nothing renews or is charged again without your action. The amount, how often you are billed, and how to cancel are shown at checkout, and you must expressly accept them before you pay.

• Annual billing: $348, paid once upfront for 12 months at the discounted rate. Non-refundable, including for any unused months. It does not renew automatically. At least 7 days before the 12 months end, we email you the renewal price and how to renew; it renews only if you tell us in writing that you want it to. If you do not renew, the plan ends at the end of the paid term.
• Monthly billing: $49 per month, paid monthly in advance, for as long as you keep the plan. You can cancel at any time by sending a simple email to hello@atmg.space — no reason, call, or form is required. Cancellation takes effect at the end of the month already paid, and no further payment is charged after that. We do not provide refunds or partial-month refunds.
• If the plan ends before 12 months have been paid, the website is taken offline and ownership does not transfer, unless you buy it out as set out in section 10 of our Terms of Service.

5. When We Do Refund

We refund your payment in full only if:

• we are unable to start your project for reasons on our side; or
• we fail to deliver the package as described, for reasons on our side, and do not fix it within 7 days of you notifying us in writing. "Fix" means that within those 7 days we deliver the package materially as described on our Pricing page and in the Terms.

Defects that stop a delivered website from working as delivered are not a failure to deliver. They fall under "Defects After Delivery" (section 8 of the Terms of Service) and are resolved by fixing them free of charge within the period stated there, not by a refund.

If we end an order ourselves, payments for work already performed are retained and any payment for work not yet performed is refunded. The same applies if an event beyond our control lasts more than 30 days. Both are described in the Terms (sections 12 and 21). In other cases we may, at our sole discretion, offer a partial refund or a credit towards future work.

Delays caused by missing, late, or incomplete content, feedback, or access from you do not count as a failure to deliver.

6. Custom Development Projects

Custom-Built Systems, Applications, and Complex Custom Solutions are quoted individually. Payment and cancellation terms for these projects are agreed in writing before work begins.

7. Chargebacks

If you have a concern about a payment, please contact us first — most issues are resolved within a day. Opening a chargeback for a payment that is non-refundable under this policy does not cancel your obligation to pay. We will provide our records, including your accepted terms, to the payment provider. If you open a dispute, the rights to the deliverables of that order return to ATMG until the dispute is resolved in our favour or the amount is repaid, and we may take the website and other services offline in the meantime (see section 13 of the Terms).

8. Statutory Rights

Our services are intended for business customers. Where mandatory consumer protection law applies to you — including the law of your country of residence and, in the United States, applicable federal and state consumer protection law — and gives you rights that cannot be waived or excluded by contract, nothing in this policy limits those rights. When you order, you ask us to begin work immediately after payment and acknowledge that, once the service has been fully performed, you lose any statutory right of withdrawal; if you withdraw while work is in progress, you pay for the work already performed.

9. How to Contact Us

Email hello@atmg.space with your name, the package, and your question. We aim to respond within 24 hours. Any approved refund is returned to your original payment method and typically appears within 5–10 business days.